RIGHTS
INFORMED CONSENT
- You have the right to be fully informed about your dental health, including your condition, treatment options, risks, and alternatives, before giving your consent to any dental procedure
PRIVACY AND CONFIDENTIALITY
- Your dental records and personal information will be kept confidential at all times, and your privacy will be respected.
RESPECT AND DIGNITY
- You will be treated with respect, dignity, and sensitivity throughout your dental care journey.
QUALITY CARE
- You have the right to receive safe and high-quality dental care from our qualified professionals, ensuring your well-being.
SAFETY
- Your safety is our top priority. We implement strict infection control protocols to ensure a clean and safe environment.
ACCESS TO INFORMATION
- You have the right to view and obtain copies of your dental records and treatment information.
CONTINUITY OF CARE
- You will receive continuity of care, including appropriate referrals and consistent treatment plans.
COMPLAINTS AND GRIEVANCES
- Place your complaints, suggestions and comments on our services at the Customer Service Office. In this way you help us serve you better.
FINANCIAL TRANSPARENCY
- We are committed to providing you with clear, transparent information about the cost of treatment, payment options, and any associated fees, so you can make informed decisions about your Dental care.
RESPONSIBILITIES
PROVIDE ACCURATE INFORMATION
- It is essential for patients to provide their dentist or dental care provider with accurate and complete information regarding their medical history, current medications, allergies, and any other pertinent health information.
FOLLOW INSTRUCTIONS
- It is important for patients to carefully follow their dentist’s instructions for pre- and post-treatment care, which may include medication use, oral hygiene practices, and dietary restrictions.
ATTEND APPOINTMENTS
- It is important for patients to attend their dental appointments on time. If they are unable to make it, they should inform the clinic in advance to reschedule or cancel the appointment.
COMMUNICATE OPENLY
- Patients should communicate openly and honestly with their dentist about their oral health concerns, preferences, and treatment goals. This includes asking questions and seeking clarification when needed.
MAINTAIN ORAL HYGIENE
- Patients must maintain good oral hygiene practices at home, such as brushing teeth regularly, flossing, and using prescribed oral care products.
REPORT CHANGES OR PROBLEMS
- Patients should promptly notify their dentist of any changes or issues with their oral health, including pain, swelling, bleeding, and changes in dental appliances such as braces or dentures.
FOLLOW TREATMENT PLAN
- Patients should adhere to the treatment plan recommended by their dentist and attend follow-up appointments as scheduled.
RESPECT CLINIC POLICIES
- Patients must adhere to the policies and guidelines of the dental clinic, including those related to scheduling appointments, making payments, and exhibiting appropriate behaviour while in the clinic.